How do I create a Customer Portal account?
If you are an existing NASA Family, please follow these steps:
Existing NASA Families have attend NASA at any point in the last 5 years.
1) Choose "Classes and Policies" then "Register Now!"
2) Click "Parent Login" and reset your password using the email address we have on file for you.
3) Update any relevant information, share the login information with any family members who will need access to scheduling or payment, read and accept the Waivers, Payment Policy and Gym Rules.
4) From here you can look at the class list and send in a request to register for a new class or go on any waitlists.
If you are a NEW family, please follow these steps:
1) Choose "Classes and Policies" then "Register Now!"
2) Click "Create Account" and follow the on-screen directions.
3) Input any relevant information, share the login information with any family members who will need access to scheduling or payment, read and accept the Waivers, Payment Policy and Gym Rules.
From here you can look at the class list and send in a request to register for a new class or go on any waitlists.
How do I register for a class?
Going forward all class registrations will be done online through the Customer Portal.
To register for a class, you will click the button “Booking” and then follow the steps given from there.
You can choose to either request to start class immediately OR you can choose to be on a waitlist for a future session (You have to sign up for a full month session).
When you send in a request to start class, you will have to enter in a card number. However, you will not be charged until your enrollment in a class is confirmed! We will review your request and if your gymnast meets the level and age requirements, then your request will be granted.
How can I pay my tuition?
We only accept automatic payments on the card that you provide when you register. The tuition will be taken out on the 15th of every month, for the following session’s tuition. If you need to cancel enrollment, please make sure to do so BEFORE the 15th to avoid being charged as we do not offer refunds.
What if I have someone else helping pay tuition?
If you have a grandparent or other person paying for tuition, then they will need to enter their card information into your gymnast’s account. Please share the username and password to your Customer Portal with this person so that they can receive notifications regarding payments.
NOTE: Unfortunately, we will not be able to accept split payments from families anymore. Additionally, this means we will no longer be accepting cash / check payments either.
Discounts and Late Fees:
Family tuition discounts will be given as follows:
2nd child is given $5 discount/ 3rd child $10/ 4th child $15
Late or Missed Payments:
If tuition is not paid 5 days after it is due, then you will be charged a $15 late fee. If we do not receive the tuition payment or hear from you 10 days after the first initial missed payment, your gymnast will be removed from the class.
Annual Registration Fee
This is a yearly registration fee that goes towards the cost of our insurance and equipment fees. It is $60 and is charged in August for the following 12 months.
The price is pro-rated depending on when your gymnast joins. No registration fees are charged if you start in June or July but everyone's registration fee resets in August. This means that if you enroll for the first time in June or July you will not be charged a pro-rated registration fee. Your first registration fee will be charged in August when our year "resets."
Each additional family member receives $5 off registration.
What should my gymnast bring to their gymnastics class?
What happens if I go on a waitlist for a future date?
You can either choose to be placed on a waitlist because you want to wait to start till a future date or you might be placed on the waitlist if that class is full. Everyone on a waitlist moves up in the order that they added their name. Being on a waitlist does NOT guarantee you spot in the next session. We do not pre-register for future sessions. Instead we have a rolling registration which means students currently enrolled in classes have the ability to hold their spot moving into a new session by paying tuition on time. When spots become available we enroll students off the waitlists.
Our waitlists can get quite long, so if we have not heard back from you within 24 hours of contacting you off a list, we will assume you are no longer interested and your child will be removed from all the waitlists. You can go on as many waitlists as you would like. If your preferences change, please update them in your account.
What is the make up policy?
We allow 1 make-up per 4-week session, for child illness only. There are no refunds/prorated tuition for missed classes. Credit will be given for prolonged illness, injury, or family emergency if prompt communication is provided. An email must be sent to email@example.com prior to your child's missed class.
Make-up classes are made by APPOINTMENT only. Unannounced make-up students place a major burden on staff and could cause your child embarrassment if they are unable to participate due to a full class. DO NOT just show up without a scheduled make-up.
Makes-ups need to be scheduled within 2 weeks of absence and within the current session whenever possible.
How do I cancel my gymnast's enrollment in a class?
You can cancel your child's class enrollment one of ONLY 2 ways. You can either login to your Customer Portal and cancel the enrollment by editing your child's class OR you can email us at firstname.lastname@example.org. Your cancelation needs to happen by the 15th of the month prior to being charged for the following month of tuition. Our coaches do not handle tuition, so they cannot cancel a class for you. There are NO refunds.
Feel free to reach out to check your place at any time though we will reach out to you as soon as we have a space available!